Stable development during a very different year
2020 was very much characterised by the pandemic and its consequences, but it was also a year in which we continued to focus on our forward-looking initiatives. During a year of significant challenges – all around the world and for us – the fact that we still managed to perform well in meeting our financial targets clearly shows the strength of our offering.
As we now look to the future, we do so from a strong foundation and with a strategy that is well-suited to the new normal. We intend to continue to grow within our core business of grocery retail, but also within our complementary operations of non-food, pharmacy, banking & insurance and real estate. We will do this through continued improvement in each of our business areas, but also through increased collaboration and – if the right opportunities arise – also through add-on acquisitions. Digitalisation is now creating entirely new possibilities. Increased cooperation within the Group and linking the physical and digital channels more clearly will provide entirely new opportunities to create even more attractive customer offerings.
Per Strömberg, CEO ICA Gruppen